Effective Date: 2024

At Cficrypto Assets, we strive to provide the best service possible. Due to the nature of cryptocurrency transactions, all sales and transactions are final and non-reversible. Please read our refund policy carefully to understand our practices regarding refunds.

1. General Policy

Due to the irreversible nature of cryptocurrency transactions, we do not offer refunds or exchanges for any completed transactions. Once a transaction has been confirmed on the blockchain, it cannot be undone, and the funds cannot be returned.

2. Exceptions

While our general policy is that all sales are final, we understand that exceptional circumstances may arise. In certain cases, we may consider a refund under the following conditions:

- Duplicate Transactions: If you accidentally made duplicate transactions, please contact our support team immediately. We will review your case and, if verified, may process a refund for the duplicate transaction.

- Incorrect Amount: If an incorrect amount was processed due to a system error on our part, we will investigate and rectify the error. If the error is confirmed, we will process a refund for the incorrect amount.

3. Requesting a Refund

To request a refund under the exceptions stated above, please follow these steps:

1. Contact Support: Email us at support@cficryptoassets.com with the subject line "Refund Request" and include your account details, transaction ID, and a detailed explanation of the issue.

2. Verification: Our support team will review your request and may ask for additional information or documentation to verify the claim.

3. Resolution: If your request meets the criteria for an exception, we will process the refund and notify you via email. The refund will be processed using the original method of payment or an alternative agreed upon during the resolution process.

4. Processing Time

Refund requests are reviewed and processed within 7-10 business days. The time it takes for the refunded amount to appear in your account may vary depending on your payment method and financial institution.

5. Non-Refundable Items

The following items and services are non-refundable:

- Service Fees: Any fees charged for services provided by Cficrypto Assets are non-refundable.

- Completed Transactions: Any cryptocurrency transactions that have been confirmed on the blockchain are non-refundable.

6. Fraudulent Activity

If we detect any fraudulent activity or a breach of our Terms of Service associated with your account, we reserve the right to deny any refund requests and take appropriate actions, including suspending or terminating your account.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on our platform and updating the effective date. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

- Email: support@cficryptoassets.com

- Address: 6 Scotforth Road Preston PR1 4XX United Kingdom

By using our services, you acknowledge that you have read and understood this Refund Policy and agree to be bound by its terms.